Orders & Returns
If any item that you have ordered does not arrive however it does show on your delivery documents this is known as a shortage. All shortages must be notified to us by email or phone within 2 working days. Please give us the product code and quantity ordered (or missing) to enable us to process the shortage. We are unable to process shortages outside of the 2 working day window.
Damaged or Faulty products:
If you wish to report a product because it is damaged on arrival, please notify us by email within 2 working days. Again, please give us the product code. We are unable to process damaged items outside of the 2 working day window.
If you receive a faulty item, we should always be your first point of contact. For most items we will arrange for a collection of the faulty item and a replacement to be sent out. In rare cases, we may have to refer you to the manufacturer who carry out the guarantee. In this instance we will provide you with the contact details and anything else you may need to know.
In instances of damages or faulty products we will arrange for replacement items to be sent if applicable. Collection of the damaged / faulty items, if applicable, can take a few working days to be completed.
Items no longer required:
Should you order something in error or if the product is no longer required, it's not a problem in most cases, we are usually happy to take it back and refund you, providing you notify us of this within 14 days of receiving your order (or within 2 days if it is an electrical item).
Once you have notified us of your intention to return the unwanted item, we will arrange for it to be collected, the item will need to be packed up and ready for our courier service to collect the item.
An £8.50 processing fee per box will be charged for any unwanted products or items ordered in error, if you don’t inform us of the return within 48 hours there may also be a restocking fee applied (usually 20%)
IN ALL RETURN SCENARIOS – THE PRODUCTS MUST BE IN THEIR ORIGINAL UNOPENED PACKAGING, IF THE ORIGINAL PACKAGING IS NOT RETURNED WITH THE GOODS OR IS NOT SUITABLE FOR RE-SALE WE WILL BE UNABLE TO ACCEPT THE RETURN FROM YOU
We are unable to accept returns for food and drink items or for bespoke or special-order goods.